Frequently Asked Questions

Q: I have prescription insurance coverage, but won't I pay more at a community pharmacy like Debbie's?

A: NO! Your portion of your prescription cost, known as your copay, will be the same regardless of where you have it filled. You pay nothing extra for the prompt personal service at Debbie's Family Pharmacy.

Q: Why is my prescription copay so high or different than the last time my prescription was filled?

A: We do not have access to that information and you need to contact your insurance company for clarification. Your insurance plan dictates what your copay will be and those amounts may be revised on a daily basis.

Q: Does Debbie's sell over the counter products containing sudafed?

A: Only by prescription, which we will be happy to request from your physician. New regulations for over the counter sales are difficult and inefficient to manage.

Q: Do you now charge for your delivery service?

A: Yes, the high price of fuel has forced us to implement a $3 fee for deliveries, which only covers a portion of our total costs to provide this valuable service.

Q: Does Debbie's honor my prescription insurance plan?

A: We take most insurance plans, but there are so many different plans in the marketplace that we need for you to provide us with your insurance card and we can quickly verify that we are covered by your insurance plan.

Q: My medicine looks different than the last time my prescription was filled. What should I do?

A: Always call the pharmacy if this occurs. With the continued growth in the use of generic medications, which look different depending on the manufacturer, there can be a different appearance to your medicine and we want to be certain that you are taking the proper medication.

Q: My doctor has changed one of the medications I am taking. Can I return the prescription I was takin

A: No. For public safety, Federal law prohibits prescriptions medications from being returned to a pharmacy after they have been dispensed.

Q: I think my insurance plan has changed, but I don't have a new insurance card. What can I do?

A: We must have a current insurance card to process your prescription through your insurance carrier. However, you may elect to pay for your prescription this time, contact your insurance carrier to make certain your new card is coming to you, then submit a prescription claim form to your insurance to be reimbursed.

Q: I have questions about Medicare Part D. Can you help me?

A: Yes. We would be happy to review the medications you are taking and assist you in determining good options for you in selecting a Medicare Part D insurance plan.

Q: What do I do if I am preparing to travel and my prescription will run out before I return home?

A: Some insurance plans will permit a vacation override once a year to fill your prescription early. In other situations, if you are going to be staying in one place, we can fill your prescription and mail in to you while you are travelling. Please contact us as soon as you know your travel situation and we will work with you and your insurance plan to make certain you don't have to go without your medication.